Installation issues are quite rare for our customers, but when they do occur, it’s usually due to temporary factors. Let’s look at the main problems that can arise during theme installation and operation:
WordPress Error “Incompatible Archive”
In the recent WordPress 6.4.3 update, developers introduced an additional .zip verification layer, which unfortunately has issues recognizing .zip files created on macOS. Since our development is primarily done on macOS, our .zip files were affected by this update. If you encounter this issue, you can follow this guide or contact us directly for a fixed archive. This issue may be resolved in WordPress 6.4.4+ as the bug has been officially recognized and is expected to be fixed in the next update.