If you can’t find the answer to a question in this documentation, feel free to reach out to our support team via our support forum at https://jkdevstudio.ticksy.com/. We strive to respond to every inquiry as quickly and thoroughly as possible. However, please note that response times may be slightly longer during weekends.
For specific guidelines and our Support Policy, you can review the official documentation here: https://themeforest.net/page/item_support_policy.
In addition to the standard support policy, we would like to expand on it in the context of our specific items:
Single Thread for Multiple Inquiries
We ask that you create one support thread where all your queries are grouped, rather than creating a separate ticket for each issue. This helps streamline communication and ensures faster resolution.
Provide Detailed Information
If you encounter any issues such as PHP errors, design problems, or similar, please provide relevant screenshots and attach them to your inquiry. If your problem is described in one sentence without additional evidence or details, it is unlikely to receive priority. In such cases, you’ll be asked to provide more information. The more details you give from the start, the quicker we can help solve your issue.
Feature Requests
All feature requests should be submitted through the dedicated form available at https://hub.jkdevstudio.com/feature-request.
Handling Sensitive Information
If you need to share sensitive data such as website or server access credentials, please ensure that the thread is made private to protect your information.
By following these guidelines, along with Envato’s official support policy, you’ll be able to receive assistance in the most efficient and timely manner.